1.Ergonomic Mouse

Q1: Where is the USB receiver/USB Dongle?

A1: The wireless USB receiver is under the mouse bottom, Just plug and play!

Q2: Is there any indicator light when the mouse is fully charged?

A2: Normally, the power indicator on the mouse side will turn red while charging, and the red indicator will go off when the mouse is fully charged. We recommend charging the mouse with standard 5V-1A/2A Wall Chargers and our package included Lekvey USB-A to C charging cable. ( Please Don’t charge the mouse via Hubs, Laptops, or Computers, as they don't meet the required 5V-1A/2A output )

Q3: Battery Issue, the mouse won't keep charging, what should I do?

A3: 1. Charging Method Check: Are you using a wall charger? Please try another USB-A to C cable with wall charger for 2-3 hrs if possible.

( Not recommended charging from a computer's USB port or a hub, as the mouse will not charge while the computer is in sleep mode.)

Note: The included cable is for charging only (no data transfer)

2. Could you please share a photo or video (optional but helpful) showing your charging setup (charger, cable, mouse) for analysis?

3. Test on another device:

--- Applies to all 2.4GHz wireless mice due to universal RF interference principles.

(2). Update your system to address potential issues or any vulnerabilities. 

4. Factory reset (ensure full charge first):

Insert dongle → Turn mouse on → Hold Left + Right + Scroll Wheel for 3 seconds.

Q4: Scroll Wheel Issue. My mouse scroll wheel stop working, what should I do?

A4: lf you have fully charged the mouse battery, please Re-insert the UsB receiver into Another USB port of the computer to have a check. And you could also check that if the mouse wheel works on Other devices. If it still couldn't work well, please contact us via e-mail 【Support.Lekvey@foxmail.com】 for further assistance, we will give you a satisfied solution!

Q5: How to access DPI settings?

A5: For the adjustable DPI button, It has 3 levels(800/1200/1600), when you press it everytime, the moving speed of the mouse will be different, it will not be displayed on the screenor the light, but to feel the change of the mouse's moving speed, When you move the mouseyou will feel that the mouse moves at different speeds in different Dpl levels.

Q6: l had purchased this ergonomic mouse and it doesn't work anymore.

A6: 1. Charging Method Check: Are you using a wall charger? Please try another USB-A to C cable with wall charger for 2-3 hrs if possible.

3. Test on another device:

4. Factory reset (ensure full charge first):

5. lf it still couldn't work, please feel free to contact us via e-mail【Support.Lekvey@foxmail.com】for further assistance, please be assured that all our LEKVEY product comes with three years warranty (replacement/refund) and lifetime technical support. And we will response to your email within 12 hours!

Q7: The mouse is hard to press the button.

A7: Please adjust the grip position and the point to press the mouse because this ergonomic mouse is different from the traditional mouse, it does take some time to get used to using a mouse at a different angle. Once you get used to it, you will love it so much, and it will also be helpful to your wrist.

Q8: l purchased a LEKVEY Rechargeable 2.4GHz Optical Vertical Mouse from you and lost the USB dongle receiver, ls there any way I can get a replacement receiver?

A8: For this issue, we would like to send you a Free new USB dongle receiver as soon as possible. Please kindly tell me your order number and shipping address via EMAlL【Support.Lekvey@foxmail.com】, l will send you a new USB dongle receiver once we get your confirmation. ( FOR FREE, NO NEED TO PURCHASE )

2. 28-key Bluetooth Number Pad

Q9: I received the 28-key keypad but it does not come with a USB.

A9: The 28-key Bluetooth number pad is connected via Bluetooth, it doesn't include a

Bluetooth/USB receiver.

Q10: I have purchased a Lekvey Numeric Keypad MODEL: BT 302. When using the keypad it constantly disconnectsand and reconnects making it nearly impossible to use. Do you know how to fix this issue?

A10: 1. Please check if the battery is out of power first, because the low battery will affect the performance.

2. Please try this keypad with your another device (phone or tablet) to check if it could work properly?

3. If the keypad has been replaced NEW batteries, please pair the keypad to your device again as the following steps: ( Please make sure your other devices Bluetooth is turned off. And also turn off the Bluetooth of the device which you need to pair the keypad, and then turn it on again.)

1) Insert 2 AAA batteries and switch ON/OFF button to power the keypad

2) Press the Bluetooth key for 3 seconds until the LED light twinkles,

3) Go to system preferences>Select device>Add a device.

NOTE: For Desktop PC Laptop without Bluetooth function, you need to use a third-party Bluetooth adapter (not included) before use, And this number pad is NoT completely compatible with the Macbook Os system and Apple i0s system.

4. lf it still couldn't work, please feel free to contact us via e-mail【Support.Lekvey@foxmail.com】 forfurther assistance, please be assured that all our LEKVEY product comes with two years warranty (replacement/refund) and lifetime technical support. And we will response to your email within 12 hours!

3. 34-key Aluminum Rechargeable Bluetooth Number Pad

Q11: My laptop cannot find this numeric keypad. Please advise.

A11: 1. Please check if the battery is out of power first, because the low battery will affect the performance.

2. Please try this keypad with your another device (phone or tablet) to check if it could work properly.

3. lf the keypad has been fully charged, please pair the keypad to your device again as the following steps: ( Please make sure your other device's Bluetooth is turned off. And also turn off the Bluetooth of the device which you need to pair the keypad, and then turn it on again. )

1)$witch the ON/OFF button again to power the keypad.

2) Press the Pairing Button ( the Blue indicator will be flashing )

3) Go to system preferences>Select device>Add the device.

NOTE: For Desktop Pc Laptop without Bluetooth function, you need to use a third-party

Bluetooth adapter (not included) before use. And this number pad is NOT completely compatible with the Macbook Os system and Apple ioS system.

4. lf it still couldn't work, please feel free to contact us via e-mail【Support.Lekvey@foxmail.com】for further assistance, please be assured that all our LEKVEY product comes with two years warranty (replacement/refund) and lifetime technical support. And we will response to your email within 12 hours!

Q12: Some keys of the Aluminum 34-Kevs Bluetooth Kevpad are notworking on my Mac, what should i do?

A12: The "page up", "page down", "search", "screenshot" and "ins" key won't work with Mac os, but other keys and number keys work well, you can also contact us via e-mail【Support.Lekvey@foxmail.com】 for exchange another version keypad.

4.  What we sold is not only our products but also our service, please be assured that all our LEKVEY product comes with two years warranty (replacement/refund) and lifetime technical support. lf those QA's above don't solve your problem. Please feel free to contact us via e-mail【Support.Lekvey@foxmail.com】for urther assistance, we will give you a satisfied solution and we will response to your email within 12 hours!